Frequently Asked Questions

General

  • Where are my scouting reports stored?

    Our main concern is that your data is safe and secure. For this purpose, all scouting reports are stored in a personal database. Each member can only access his own data, unless it’s actively shared with a group admin. We create daily backups of our redundant storage solution.

  • What contract options are available?

    We offer a total of three different packages:

    ScoutPad Free-Package
    ScoutPad Single-Package
    ScoutPad Team-Package

    The Free Package and the Single Package are specifically designed for single users. The Team Package is the package of choice for scouting teams of up to four users. You need an individual plan that is a bit better more tailored to your situation? We will be pleased to work with you to develop a unique solution that suits for you. Contact us at support@scoutpad.de to find out how we can help you get the subscription plan that’s best for you.

    More information about the ScoutPad packages can be found here.

  • Who should use ScoutPad?

    ScoutPad provides a special added value in the daily scouting work as well as in the player management of your team squad . This means that ScoutPad’s comprehensive service package can be of particular benefit to scouting teams, coaches, freelancers, referees and academies. ScoutPad captures and converts your notes into a digital, uniformly usable form – faster and more elegant than pen and paper.

  • What is the advantage of your evaluation system?

    Putting your thoughts into written form takes time and effort, and digitalizing your handwritten notes is twice the work. ScoutPad is designed to capture your scouting notes with little as heads-down time as possible. Customize your shortcuts to provide the performance categories you need, make notes, set timestamps. ScoutPad will do the rest. ScoutPad also enables communication in scouting teams. The insights of each scout are documented in a standardized form, which facilitates decision-making.

Payment & Subscription

  • What happens once the trial is over?

    All reports you created during your trial (match reports, player management in the watchlist…) will of course be retained after the trial. If you have not selected a ScoutPad package by the end of the trial, your account will be deactivated automatically – you can still log in and view your previous Scoutings and Reports. That’s good to know: You can still log in and view your previous findings and reports. Now you have the possibility to reactivate your account by downgrading to the free version or by specifying your desired package, including the desired payment method.

  • Can I try ScoutPad for free?

    For all packages we offer you an exclusive 30-day trial for free! After registration you can discover and enjoy all features (of the respective package) 30 days for free. To use ScoutPad beyond the trial to its full extent, you must specify your payment method before the trial expires. We will send you an automatic e-mail reminder before your free trial version expires. You can also check out the basic features in the free version for the period of time you want.

  • How much does a monthly subscription cost?

    We charge you absolutely nothing at all for the use of the free version. For the single and team packages the monthly costs per user vary between 20€ and 35€, depending on the chosen plan, team size and contract duration. A discount of up to 20% is granted on annual payments. Individual prices are negotiated for the custom package depending on the service package. You can find a detailed overview of our packages here.

    New: You can subscribe to all ScoutPad packages in a bundle with Matchcap and get additional discounts. Contact us to get further Information about Matchcap.

  • How do you settle and pay for a subscription?

    For billing and payment processing we use third-party services. Your subscription and payment data is transferred to a third party and processed by them for subscription management (invoicing) and payment processing purposes. We do not pass on any further data to third parties.

  • What payment methods are available?

    In order to make your payments as pleasant and simple as possible, we offer different payment methods. You can pay either by SEPA direct debit or credit card. To pay by credit card, select credit card as the payment method in the order process and enter the credit card number, the validity period and the check digit. To pay by SEPA direct debit, you must enter your IBAN and BIC. We are anxious to offer PayPal as another payment method.

Support

  • Mobile ScoutPad App – technical requirements

    Whether on tablet or smartphone: You can scout everywhere and whenever you want with our mobile app. The app is supported by the following operating systems:

    iOS: at least iOS 10
    Android: 4.3 or more

    You can download the ScoutPad App for free in the following Apple Store and Google Play.

  • Where can I find the terms and policies for this service?

    The general terms and conditions, including privacy policy, for the SaaS ScoutPad can be found here.

    We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. Learn more about how we keep your personal information private and safe — and put you in control.

  • Is there a user guide or other help to learn how to use ScoutPad?

    In the main menu of your ScoutPad account you will find a help section with usage scenarios and examples. In addition, we added a sample match to the landing page of your new account. We are also happy to assist you with our online support to make your ScoutPad experience as pleasant as possible.

  • What are the technical requirements for using ScoutPad?

    ScoutPad works on every major platform, on Windows, MacOs, Android and iOS. It can be used online with just a web browser and internet access. We currently support the latest versions of Firefox, Chrome and Safari.

    ScoutPad can be used on multiple devices with a minimum screen size of 5 inches. All data is secured and synced across your authorized devices. Keep working when offline and sync later with our Offline Mode.

  • What do I need to use ScoutPad?

    You do not need any additional software to use ScoutPad. Scoutpad is designed as a web solution and can be accessed via your web browser. After successful registration you will receive an email with your credentials. For mobile scouting on the way, you can download a free native app for Android and iOS from the Google Play and Apple AppStore.

  • Who can I turn to for help?

    Do you have a problem or suggestion for us? Use our in-app feedback tool and connect with our development team. Our help section is also available for quick answers at any time. Or just contact us by e-mail and we will get back to you.