Last Update: November 14th, 2018
1. Legal data protection policies
The legal fundamentals of data protection can be found in the European General Data Protection Act (GDPR), the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).
2. Personal data
The data entered and generated in the context of the use of the Services is exclusively entitled to the user. When you register for an account, we collect the following personal data to process the contract: first name, last name, email address, club name, job title, IP address, browser type/version, operating system, time of server specification. When processing a paid subscription, we require additional information regarding billing details corresponding to your selected method of payment. This information includes bank account number, bank institute, phone number, street, postcode, city/town and country.
The data provided by you is necessary for the fulfilment of the contract and/or for the execution of pre-contractual measures. Without these data we cannot conclude the contract with you. Data will not be transmitted to third parties, with the exception of the possible transmission of invoice and payment data to processing bank institutes / payment service providers for the purpose of debiting the subscription price and to the analysis and communication tools used and commissioned by us described in section 4 and 5 of this policy.
3. Processing and use of personal data
We are entitled to collect, process and pass on personal data of users to third parties in compliance with the data protection regulations. The personal data is stored on a secure data server and will not be passed on to third parties that are not necessary for contract processing. We may use your personally identifiable information to: (i) provide products and services; (ii) verify your identity and the information you provide; (iii) customize your experience, improve and measure interest in our products and services, and inform you about services, products and updates by e-mail (iv) communicate marketing and promotional offers; (v) settlement of the payment transaction; and (vi) perform certain other business activities.
4. Security, cookies and other important information
We take precautions to protect your information. When you submit sensitive information via website, your information is protected both online and offline. Wherever we collect sensitive information (such as billing data), that information is encrypted and transmitted to us in a secure way. You can verify this by a lock icon in the address bar and looking for “https” at the beginning of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure environment. We use the highly secured data centres of Hetzner Online GmbH. The servers are based in Germany, so that your personal data will be hosted and processed by us in Germany. The data is transferred between the browser and the server via SSL.
We automatically collect and store data in log-files that are transmitted to us by your browser. These data contain: browser type, operating system, referring URL, time of server request. This data is not personal and is not merged with other data sources. We do not pass on these data to third parties, neither for commercial nor for non-commercial purposes. If we become aware of concrete indications of illegal use, we reserve the right to check this data at a later date.
Use of contact information
In addition, we may use your contact information to market to you with information about our products and services, including but not limited to our Services. If you decide at any time that you no longer wish to receive such information or communication from us, please contact us at email@example.com.
5. Web analytics tools
Google Analytics for https://scoutpad.de
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website usage and internet usage to us. Our concern in the context of the current data protection regulations is to improve and optimize our content and service.
Google Inc. has signed the EU-US “Privacy Shield” agreement, which aims to achieve a higher level of data protection for non-European countries.
If you do not agree to the storage and evaluation of this data, you can object to its storage and use at any time by clicking the link below. In this case a so-called opt-out cookie is stored in your browser, which means that Google does not collect any sessions data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to activate again by you.
Your visit is currently tracked by Google Analytics. Click here and your visit will no longer be recorded.
Matomo (former Piwik) for https://app.scoutpad.de
If you do not agree to the storage and evaluation of this data, you can object to its storage and use at any time by clicking the link below. In this case a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any sessions data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to activate again by you.
Please configure here your Matomo tracking preferences:
We provide a limited amount of your information to Intercom Inc., 55 2nd St, 4th Fl., San Francisco, CA 94105 US and utilize Intercom to collect data for improving user experience in our Services. We may use Intercom as a medium for communication, either through email, or through messages within our Services. For this purpose, certain personal data is collected and transmitted to Intercom at regular intervals. Your details (browser type/version, operating system, server time, first name, last name, email, IP address) are collected during registration and transmitted to Intercom via SSL encryption.
We may also use Intercom to analyze and evaluate website usage in order to provide individual support. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our Services to you. As part of our agreement, Intercom collects publicly available contact and social information about you, such as email address, company, job title, website URLs, to enhance your user experience.
Intercom Inc. has signed the EU-US “Privacy Shield” agreement, which aims to achieve a higher level of data protection for non-European countries.
The user data is stored by Intercom for the duration of the subscription of our Services and deleted 12 months after termination of the contractual relationship at the latest. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
In the course of the registration process and its administration we use the MailChimp platform of the US provider Rocket Science Group 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 US. The personal data provided during registration and account creation (browser type/version, operating system, server time, first name, last name, job title, email, IP address) are stored on MailChimp servers in the US. MailChimp uses this information to send and evaluate the registration form. Furthermore, we use MailChimp to send newsletters to inform you about upcoming updates and specific features. We have concluded a corresponding contract with MailChimp for order data processing.
MailChimp has signed the EU-US “Privacy Shield” agreement, which aims to achieve a higher level of data protection for non-European countries.
The user data is stored by MailChimp for the duration of the subscription of our Services and deleted 12 months after termination of the contractual relationship at the earliest. You can unsubscribe from the newsletter at any time. Please send your cancellation to firstname.lastname@example.org or use the link in the footer of our newsletter.
6. Use of payment service providers
When booking a subscription, we transfer personal data required for billing to one of the following payment service providers:
We use the payment service provider Stripe Payments Europe Ltd., c/o A&L Goodbody, Ifsc, North Wall Quay, Dublin 1, Ireland (hereinafter referred to as “Stripe”) as a processor of order to be able to offer you payment methods such as credit card and debit card (SEPA). The data will be passed on exclusively for the purpose of payment processing with Stripe Payments Europe Ltd. and only to the extent that it is necessary for this purpose.
When paying via PayPal, the necessary data for payment processing (name, address, e-mail address, order and invoice data) is transferred to Paypal (Europe) S.à r.l. et Cie, S.C.A., 5. Etage, 22-24 Boulevard Royal, L-2449 Luxembourg.
7. Confirmation by email
The user agrees revocably at any time that we confirm his personal data, in particular his address and billing details by email. The user assures that only he or his authorized persons have access to his e-mail account. The user is aware that the confidentiality of unencrypted emails is limited.
8. Deletion and rectification od data
The user may revoke his consent regarding the storage and use of his personal data or demand the rectification of data stored about him. Personal data of the user, which are necessary for the completion of a purchase contract concluded before receipt of the revocation, will be deleted only after completion of this purchase contract.
9. Information about stored data
In principle, you have the rights for information, correction, deletion, restriction, data transfer, revocation and objection. The user is entitled to inspect the stored personal data on his person at any time free of charge. This information shall be provided in writing. The request for information must be sent to email@example.com indicated by the email address of the user.
Our contact details: