Privacy Policy

Last Update: January 4th, 2023
Privacy Policy

1. Legal data protection policies

This privacy policy describes Matchmetrics practices regarding the collection, use and disclosure of the information we collect from and about you using our web-based and mobile applications (the “Services”). Unless otherwise stated, this Privacy Policy applies to all products, services, websites and apps offered by Matchmetrics. By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service.

The legal fundamentals of data protection can be found in the European General Data Protection Act (GDPR), the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). In this data protection declaration, we use, inter alia, the following terms:


a) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

c) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

e) Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

f) Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

g) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.


2. Personal data

The data entered and generated in the context of the use of the Services is exclusively entitled to the user/data subject. When you register for an account, we collect the following personal data to process the contract: first name, last name, email address, club name, job title, IP address, browser type/version, operating system, time of server specification. When processing a paid subscription, we require additional information regarding billing details corresponding to your selected method of payment. This information includes bank account number, bank institute, phone number, street, postcode, city/town and country.

The data provided by you is necessary for the fulfilment of the contract and/or for the execution of pre-contractual measures. Without these data we cannot conclude the contract with you. Data will not be transmitted to third parties, with the exception of the possible transmission of invoice and payment data to processing bank institutes / payment service providers for the purpose of debiting the subscription price and to the analysis and communication tools used and commissioned by us described in section 4 and 5 of this policy.


3. Processing and use of personal data

We are entitled to collect, process and pass on personal data of users to third parties in compliance with the data protection regulations. The personal data is stored on a secure data server and will not be passed on to third parties that are not necessary for contract processing. We may use your personally identifiable information to: (i) provide products and services; (ii) verify your identity and the information you provide; (iii) customize your experience, improve and measure interest in our products and services, and inform you about services, products and updates by e-mail (iv) communicate marketing and promotional offers; (v) settlement of the payment transaction; and (vi) perform certain other business activities.


4. Security, cookies and other important information

We take precautions to protect your information. When you submit sensitive information via website, your information is protected both online and offline. Wherever we collect sensitive information (such as billing data), that information is encrypted and transmitted to us in a secure way. You can verify this by a lock icon in the address bar and looking for “https” at the beginning of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information.

Data locations
The computers/servers in which we store personally identifiable information are kept in a secure environment. We use the highly secured data centres of Hetzner Online GmbH. The servers are based in Germany, so that your personal data will be hosted and processed by us in Germany. The data is transferred between the browser and the server via SSL.

We use cookies and similar technologies in our Services. Cookies are small bits of data we store on the device you use to access our Services so we can recognize repeat users. Service cookies help us to improve and customize our Services, make website work efficiently as possible, remember your registration and login details and remember your settings preferences. Each cookie expires after a certain period of time, depending on what we use it for. These cookies do not retrieve information about you stored on your hard drive and do not affect your PC or files. Cookies enable us to recognize your browser the next time you visit us. Most browsers are set up to accept cookies automatically. However, you can choose to have your device warn you each time a cookie is being sent, or you can choose to turn off all cookies. Please note that certain functions of our Services may not or only to a limited extent be used if your browser is set so that no cookies are accepted.

We automatically collect and store data in log-files that are transmitted to us by your browser. These data contain: browser type, operating system, referring URL, time of server request. This data is not personal and is not merged with other data sources. We do not pass on these data to third parties, neither for commercial nor for non-commercial purposes. If we become aware of concrete indications of illegal use, we reserve the right to check this data at a later date.

Use of contact information
In addition, we may use your contact information to market to you with information about our products and services, including but not limited to our Services. If you decide at any time that you no longer wish to receive such information or communication from us, please contact us at


5. Web analytics tools

Google Analytics for and
We uses Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, US. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form to help analyse how users use our Services. The information generated by the cookies about your use is transmitted to Google and stored in the US. You can prevent this by setting your browser so that no cookies are stored. We have concluded a corresponding contract with Google for order data processing. Your IP address will be recorded but anonymized immediately. This means that only a rough localization is possible.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website usage and internet usage to us. Our concern in the context of the current data protection regulations is to improve and optimize our content and service.

Google Inc. has signed the EU-US “Privacy Shield” agreement, which aims to achieve a higher level of data protection for non-European countries.

If you do not agree to the storage and evaluation of this data, you can object to its storage and use at any time by clicking the link below. In this case a so-called opt-out cookie is stored in your browser, which means that Google does not collect any sessions data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to activate again by you.

Your visit is currently tracked by Google Analytics. Click here and your visit will no longer be recorded.

Intercom for,, and
We provide a limited amount of your information to Intercom Inc., 55 2nd St, 4th Fl., San Francisco, CA 94105 US and utilize Intercom to collect data for improving user experience in our Services. We may use Intercom as a medium for communication, either through email, or through messages within our Services. For this purpose, certain personal data is collected and transmitted to Intercom at regular intervals. Your details (browser type/version, operating system, server time, first name, last name, email, IP address) are collected during registration and transmitted to Intercom via SSL encryption.

We may also use Intercom to analyze and evaluate website usage in order to provide individual support. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our Services to you. As part of our agreement, Intercom collects publicly available contact and social information about you, such as email address, company, job title, website URLs, to enhance your user experience.

Intercom Inc. has signed the EU-US “Privacy Shield” agreement, which aims to achieve a higher level of data protection for non-European countries.

The user data is stored by Intercom for the duration of the subscription of our Services and deleted 12 months after termination of the contractual relationship at the latest. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us at .

6. Use of payment service providers

When booking a subscription, we transfer personal data required for billing to one of the following payment service providers:

We use the payment service provider Stripe Payments Europe Ltd., c/o A&L Goodbody, Ifsc, North Wall Quay, Dublin 1, Ireland (hereinafter referred to as “Stripe”) as a processor of order to be able to offer you payment methods such as credit card and debit card (SEPA). The data will be passed on exclusively for the purpose of payment processing with Stripe Payments Europe Ltd. and only to the extent that it is necessary for this purpose.

When paying via PayPal, the necessary data for payment processing (name, address, e-mail address, order and invoice data) is transferred to Paypal (Europe) S.à r.l. et Cie, S.C.A., 5. Etage, 22-24 Boulevard Royal, L-2449 Luxembourg.


7. Confirmation by email

The user agrees revocably at any time that we confirm his personal data, in particular his address and billing details by email. The user assures that only he or his authorized persons have access to his e-mail account. The user is aware that the confidentiality of unencrypted emails is limited.


8. Deletion and rectification od data

The user may revoke his consent regarding the storage and use of his personal data or demand the rectification of data stored about him. Personal data of the user, which are necessary for the completion of a purchase contract concluded before receipt of the revocation, will be deleted only after completion of this purchase contract.


9. Information about stored data

In principle, you have the rights for information, correction, deletion, restriction, data transfer, revocation and objection. The user is entitled to inspect the stored personal data on his person at any time free of charge. This information shall be provided in writing. The request for information must be sent to indicated by the email address of the user.


10. Changes to this Privacy Policy

We will update this policy from time to time to protect your personal data. We therefore recommend that you recheck this policy from time to time to keep up to date on how we protect your information and improve the content of our Services. Changes are effective when they are published on this page. If we update our Privacy Policy, we will change the date on the statement accordingly. In the event of fundamental changes to this statement or the use of your personal data by matchmetrics, we will notify you prior to the effective date of the change by publishing a notice or directly sending you a notice.


Our contact details:

matchmetrics GmbH
Obernstraße 44
33602 Bielefeld