Frequently Asked Questions

General

  • Where are my scouting reports stored?

    Our main concern is that your data is safe and secure. Any data in your Scoutpad account is your own (not ours), your information is not accessed by anyone else or sold to anyone. For this purpose, all scouting reports are stored and encrypted in a personal database on servers in Germany by highest security standards. Each member can only access his own data, unless it’s actively shared with a group admin. We create daily backups of our redundant storage solution and never share your stored data.

  • What contract options are available?

    We offer a total of four different packages:

    Scoutpad Free
    Scoutpad Single
    Scoutpad Single Pro
    Scoutpad Team

     

    The Free Package and both Single Packages are specifically designed for single users. You need an individual plan that is a bit better more tailored to your situation? We will be pleased to work with you to develop a unique solution that suits for you. Contact us at info@scoutpad.com to find out how we can help you get the subscription plan that’s best for you.

    More information about the Scoutpad packages can be found here.

  • Who should use Scoutpad?

    Scoutpad provides a special added value in the daily scouting work as well as in the player management of your team squad . This means that Scoutpad’s comprehensive service package can be of particular benefit to scouting teams, coaches, freelancers, referees and academies. Scoutpad captures and converts your notes into a digital, uniformly usable form – faster and more elegant than pen and paper.

  • What is the advantage of your evaluation system?

    Putting your thoughts into written form takes time and effort, and digitalizing your handwritten notes is twice the work. Scoutpad is designed to capture your scouting notes with little as heads-down time as possible. Customize your shortcuts to provide the performance categories you need, make notes, set timestamps. Scoutpad will do the rest. Scoutpad also enables communication in scouting teams. The insights of each scout are documented in a standardized form, which facilitates decision-making.

Payment & Subscription

  • What happens once the trial is over?

    All reports and data you created during your trial (match reports, watchlist players …) will of course be retained after the trial. If you have not selected a Scoutpad package by the end of the trial, your account will be deactivated automatically. That’s good to know: You can still log in and view your previous findings and reports. Now you have the possibility to reactivate your account by downgrading to the free version or by specifying your desired package, including the desired payment method.

  • Can I try Scoutpad for free?

    For all packages we offer you an exclusive 14-day trial! After registration you can discover and enjoy all features 14 days for free. To use ScoutPad beyond the trial to its full extent, you must specify your payment method before the trial expires. We will send you an automatic e-mail reminder before your free trial version expires. You can also check out the basic features in the free version for the period of time you want.

  • How much does a monthly subscription cost?

    We charge you absolutely nothing at all for the use of the free version. For the Single and Single Pro packages the monthly costs per user vary between 9,99€ and 19,99€, depending on the chosen plan, team size and contract duration. A discount of two months is granted on annual payments. Individual prices are negotiated for the team package depending on the service package. You can find a detailed overview of our packages here.

    New: You can subscribe to all Scoutpad packages in a bundle with Matcheye and get additional discounts. Contact us to get further information about Matcheye.

  • How do you settle and pay for a subscription?

    For billing and payment processing we use third-party services. Your subscription and payment data is transferred to a third party and processed by them for subscription management (invoicing) and payment processing purposes. We do not pass on any further data to third parties.

  • What payment methods are available?

    In order to make your payments as pleasant and simple as possible, we offer different payment methods. You can pay either by SEPA direct debit, credit card, Apple Pay or Google Pay. To pay by credit card, select credit card as the payment method in the order process and enter the credit card number, the validity period and the check digit. To pay by SEPA direct debit, you must enter your IBAN and BIC. We are anxious to offer PayPal and other payment methods soon.

    If you have deposited a payment method, the agreed monthly or annual fee will be automatically debited from the deposited method after the 14-day free trial period.

Support

  • Where can I find the terms and policies for this service?

    The general terms and conditions, including privacy policy, for the SaaS Scoutpad can be found here.

    We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. Learn more about how we keep your personal information private and safe — and put you in control.

  • Is there a user guide or other help to learn how to use Scoutpad?

    In the main menu of your Scoutpad account you will find a help section with usage scenarios, videos and examples. In addition, we added a sample match to the landing page of your new account. We are also happy to assist you with our online support to make your Scoutpad experience as pleasant as possible.

  • What are the technical requirements for using Scoutpad?

    Scoutpad works on every major platform, on Windows, MacOs, Android and iOS. It can be used online with just a web browser and internet access. We currently support the latest versions of Firefox, Chrome and Safari.

    Scoutpad can be used on multiple devices with a minimum screen size of 5 inches. All data is secured and synced across your authorized devices. Keep working when offline and sync later with our Offline Mode.

    The Companion App is supported by the operating systems below:

    iOS: at least iOS 10
    Android: 4.3 or more

    You can download the Companion App for free in the Apple Store and Google PlayStore.

    IMPORTANT: The App is only a companion for player evaluation and contains the basic functions. Log in to app.scoutpad.com in your browser and check the complete set of features.

  • Who can I turn to for help?

    Do you have a problem or suggestion for us? Use our in-app feedback tool and connect with our development team. Our help section is also available for quick answers at any time. Or just contact us by e-mail and we will get back to you.